> For the complete documentation index, see [llms.txt](https://docs.rufe.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rufe.app/user-guides/how-does-it-work.md).

# How Does it Work?

**1. Customer Books Laundry Service**: Customer schedules a laundry service through our platform.

**2. Customer Segregates Laundry:** Customer separates their laundry and place it in bags according to how they want it washed (e.g., separate loads for colors, whites, delicate items).

**3. Pickup by Evening:** Your washer picks up the laundry between 6 - 9 PM on the same day at the customer's doorstep.

**4. Weighing and Estimate:** The washer weighs each laundry bag and provides a cost estimate. There is a minimum weight or order value, depending on the type and speed of services requested; customers are charged this minimum even if their order is below this minimum requirement.

**5. Washing, Fluffing, Folding, Packing:** The washer processes the laundry, including washing, fluffing, folding, and packing it for delivery.

**6. Payment:** The customer pays for the service. Meanwhile, the washer schedules the delivery.

**7. Deliver Fresh Laundry:** The washer drops off the freshly cleaned laundry to the customer's doorstep between 6 - 9 PM 2 days after pickup date.