> For the complete documentation index, see [llms.txt](https://docs.rufe.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rufe.app/legal/rufe-privacy-policy.md).

# Rufe Privacy Policy

Effective Date: August 1, 2026

Rufe Inc., a California corporation (“Rufe,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information that you provide to us or that we collect in connection with your use of the Rufe Platform and Services.

This Privacy Policy describes how Rufe collects, uses, stores, shares, protects, and otherwise processes personal information in connection with the Rufe Platform and Services. It also describes certain choices and rights you may have concerning your personal information.

Please read this Privacy Policy carefully. By creating an Account, accessing, or using the Rufe Platform or Services, you acknowledge that you have reviewed this Privacy Policy. The Rufe Terms of Use expressly incorporate this Privacy Policy into the Agreement governing your relationship with Rufe.

If you do not agree with this Privacy Policy or the applicable Rufe Terms of Use, you may not access or use the Rufe Platform or Services.

***

### 1. Scope of This Privacy Policy

This Privacy Policy applies to Users of the Rufe Platform, including individuals who:

* access or use the Rufe website;
* use the Rufe mobile applications;
* create or maintain a Rufe Account;
* submit or receive an Order;
* use Rufe's laundry or related Services;
* interact with Service Providers or Delivery Providers through the Rufe Platform;
* communicate with Rufe or other Users through the Platform;
* submit ratings, reviews, photographs, complaints, feedback, messages, or other User Content; or
* otherwise interact with Rufe through the Rufe Platform.

The Rufe Terms of Use define the “Rufe Platform” broadly to include Rufe websites, mobile applications, technology, software, systems, features, content, communications, and related services. “Services” include services made available through the Platform, including the scheduling and coordination of laundry pickup, laundering, processing, folding, packaging, delivery, and related services.

This Privacy Policy applies to Users generally, including customers, Service Providers, and other individuals who access or use the Rufe Platform.

***

### 2. Rufe's Role

Rufe operates a technology platform that facilitates connections and transactions involving Users, independent Service Providers, and, where applicable, Delivery Providers.

Unless expressly stated otherwise, Rufe does not itself perform laundering, dry cleaning, pressing, alterations, or other garment-care services performed by independent Service Providers.

Rufe may facilitate ordering, scheduling, payment-related functionality, communications, customer support, logistics coordination, and other technology-enabled functions.

Service Providers are independent businesses or contractors and are not employees, agents, partners, joint venturers, franchisees, or representatives of Rufe unless expressly stated otherwise in a separate written agreement. Delivery Providers are likewise independent third parties.

Accordingly, information collected and processed through the Rufe Platform may relate to interactions among Users, Service Providers, Delivery Providers, Rufe, and third-party technology or service providers.

***

### 3. Definitions

For purposes of this Privacy Policy:

**“Rufe,” “we,” “us,” or “our”** means Rufe Inc., a California corporation.

**“User,” “you,” or “your”** means an individual who accesses or uses the Rufe Platform or Services.

**“Rufe Platform”** means the Rufe websites, mobile applications, technology, software, systems, features, content, communications, and related services made available by Rufe.

**“Services”** means services made available through the Rufe Platform, including laundry pickup, laundering, processing, folding, packaging, delivery, and related services or products.

**“Service Provider”** means an independent laundry business, contractor, washer, or other independent provider that performs laundry or related services facilitated through the Rufe Platform.

**“Delivery Provider”** means an independent third-party individual, company, transportation provider, delivery network, or other provider that may perform pickup or delivery services.

**“Order”** means a request submitted through the Rufe Platform for Services.

**“Rufe Bag”** means a laundry bag supplied or designated by Rufe for use in connection with the Services.

These definitions are intended to correspond to the definitions contained in the Rufe Terms of Use.

***

## 4. Platform Architecture and TUDO Technology Platform

The Rufe mobile application and related technology operate as an industry-specific service layer utilizing proprietary technology infrastructure owned and operated by TUDO Inc. (“TUDO”).

Certain core Rufe Platform functionality—including, without limitation, user account management, Order processing, communications, data storage, payment-related functionality, and other technology services—may be executed through or supported by TUDO infrastructure.

Rufe and TUDO are separate legal entities.

Certain applicable TUDO technology-platform terms, policies, and privacy notices may apply to your use of technology and infrastructure underlying the Rufe Platform. The applicable TUDO legal documents are incorporated by reference to the extent applicable to the underlying technology platform.

The TUDO legal documentation is available through:

**TUDO User Terms & Policies:**\
<https://dochub.tudo.app/>

If there is a direct conflict between a Rufe term and an applicable TUDO term concerning the underlying technical platform, data routing, technology infrastructure, or technology services, the applicable TUDO provision will govern solely with respect to that underlying technology matter. For Rufe-specific matters—including Services, Orders, Service Providers, pickup and delivery, pricing, cancellations, refunds, and laundry claims—the Rufe Terms of Use govern.

***

## 5. Information We Collect

We may collect information that you provide directly to us, information generated through your use of the Rufe Platform, and information associated with Orders, Services, communications, transactions, and other interactions with the Platform.

### 5.1 Account and Personal Information

When you create or maintain a Rufe Account, we may collect information such as:

* Name;
* Address;
* Telephone or mobile phone number;
* Age;
* Email address;
* Payment information; and
* Other information reasonably required to provide the Services.

These categories correspond to information identified in the Rufe Terms of Use for Account registration.

We may also collect other personal information that you voluntarily provide through the Rufe Platform.

***

### 5.2 Order and Service Information

When you submit or receive an Order, we may collect and maintain information associated with the Order and Services, including information necessary to:

* identify the User;
* schedule pickup or delivery;
* coordinate Services;
* communicate Order status;
* process payments;
* provide customer support;
* investigate service issues;
* process complaints or disputes;
* evaluate laundry-related claims; and
* maintain records associated with the transaction.

The Rufe Platform supports scheduling, pickup, processing, folding, packaging, delivery, Order tracking, communications, payment processing, customer support, ratings and reviews, and related Services.

***

### 5.3 Device and Technical Information

When you access the Rufe Platform, we may collect information about the computer, mobile phone, tablet, or other device you use.

This information may include:

* Internet Protocol (“IP”) address;
* Device type;
* Device identifiers;
* Operating system;
* Browser type and settings;
* Application information;
* Login date and time;
* Searches and navigation information;
* Platform usage information; and
* Other technical or electronic network information generated through use of the Platform.

We may use this information to operate, secure, maintain, analyze, and improve the Rufe Platform and to monitor geographic regions from which Users access the Platform.

***

### 5.4 Identity and Verification Information

Rufe may collect information reasonably necessary to validate identity, authenticate an Account, or conduct identification or background checks in connection with Service Providers or Contractors.

Depending on the applicable purpose, this information may include:

* Date of birth;
* Taxpayer identification information;
* Address;
* Identity verification information; and
* Other information reasonably necessary for identification or background-check purposes.

Rufe may use third-party providers for identity and background-check services where applicable.

***

### 5.5 Financial and Payment Information

Rufe may process information necessary to facilitate payment for Services.

Depending on the applicable User and transaction, this may include:

* Name;
* Billing address;
* Payment-card information;
* Bank or payment-account information;
* Routing information;
* Tax information; and
* Other information necessary to facilitate payments.

Payment may be made through credit cards, debit cards, or other payment methods supported by Rufe through a third-party payment processor.

Rufe uses third-party payment-processing services designed to comply with applicable payment-card security requirements.

***

### 5.6 Telephone, Text, Email, and Push-Notification Information

We may use the telephone number, email address, and other contact information associated with your Account to communicate with you.

Transactional communications may include:

* Pickup confirmations;
* Pickup reminders;
* Delivery notifications;
* Order status;
* Estimated arrival information;
* Service-issue communications;
* Payment notifications;
* Account-security messages;
* Customer-service communications; and
* Other communications reasonably related to the Services.

These communications may be delivered by telephone call, text message, email, push notification, in-app message, or other electronic means supported by the Rufe Platform.

Where required by applicable law, Rufe will obtain required consent before sending applicable marketing communications.

***

### 5.7 Location Information

When you use certain Rufe mobile-application features, Rufe may use GPS or similar technology to determine your location.

Location information may be used to:

* display relevant location information;
* determine service availability;
* support pickup and delivery coordination;
* facilitate proximity-based Services;
* improve the Rufe Platform; and
* support safety, security, fraud prevention, and operational functions.

Rufe's Terms of Use recognize geographic location as a factor that may affect Service availability.

You may be able to control access to location information through your mobile device or application settings. Disabling location services may affect certain Rufe Platform functionality.

***

## 6. Cookies, Log Data, and Similar Technologies

When you use the Rufe Platform, certain information may be created and automatically recorded.

This may include:

#### Log Data

Our systems may record information such as:

* IP address;
* Searches;
* Browser type and settings;
* Login date and time;
* Navigation activity; and
* How you use the Rufe Platform.

#### Cookies and Similar Technologies

Rufe may use persistent cookies, session cookies, mobile-device identifiers, and similar technologies to:

* Save login information;
* Assist with transaction processing;
* Maintain session information;
* Enable Platform features;
* Understand how Users interact with the Platform;
* Monitor Platform usage and traffic;
* Identify areas of the Platform that Users visit; and
* Measure engagement with Rufe promotions.

You may configure your browser or device to limit or reject certain cookies. Disabling cookies or similar technologies may affect portions of the Rufe Platform or certain functionality.

***

## 7. How Rufe Uses Information

Rufe uses information collected through the Rufe Platform for purposes reasonably related to operating the Platform, providing Services, maintaining safety and security, communicating with Users, and improving the Rufe business.

These purposes include the following.

### 7.1 Providing and Operating the Rufe Platform

We may use personal information to:

* Create and maintain User Accounts;
* Verify information;
* Authenticate Users;
* Connect Orders with Service Providers;
* Coordinate pickup and delivery;
* Facilitate Services;
* Track Order status;
* Process payments;
* Provide customer support;
* Facilitate communications;
* Process ratings and reviews;
* Administer promotional programs; and
* Operate and maintain the Rufe Platform.

***

### 7.2 Customer Service, Complaints, and Disputes

We may use information to investigate and respond to:

* Customer-service requests;
* Complaints;
* Service issues;
* Billing questions;
* Payment issues;
* Disputes;
* Missing or damaged laundry claims;
* Other Order-related matters.

Rufe's Terms of Use permit Users to submit service complaints and laundry-related claims and provide information reasonably requested by Rufe to investigate those matters.

***

### 7.3 Safety, Security, and Fraud Prevention

We may use information to:

* Protect Users;
* Protect Service Providers and Delivery Providers;
* Protect Rufe personnel;
* Detect and prevent fraud;
* Investigate suspicious activity;
* Protect Accounts;
* Maintain Platform security;
* Investigate unauthorized access;
* Enforce Platform requirements; and
* Protect the rights, property, and safety of Rufe and others.

Rufe may suspend or terminate Accounts where reasonably necessary because of fraud, unlawful activity, security risks, materially inaccurate information, prohibited materials, or other circumstances identified in the Terms of Use.

***

### 7.4 Identity and Background Checks

Where applicable, Rufe may use personal information to conduct identification, authentication, and background checks involving Service Providers or Contractors.

These activities may be conducted through third-party providers.

***

### 7.5 Legal and Regulatory Compliance

We may use and disclose personal information as reasonably necessary to:

* Comply with applicable law;
* Respond to lawful requests;
* Comply with court orders, subpoenas, warrants, or other legal processes;
* Cooperate with legitimate law-enforcement investigations;
* Investigate fraud or unlawful activity;
* Protect the rights or safety of Users, Rufe, or others; and
* Enforce applicable agreements and policies.

***

### 7.6 Communications

We may use your information to contact you regarding:

* Your Account;
* Orders;
* Pickup and delivery;
* Services;
* Payments;
* Security;
* Customer support;
* Legal notices;
* Platform changes; and
* Marketing or promotional communications where permitted by applicable law.

The Rufe Terms of Use expressly permit electronic communications through email, text messages, push notifications, in-app messages, Account notifications, and other electronic methods.

***

### 7.7 Analytics, Research, and Product Development

We may analyze information concerning use of the Rufe Platform to:

* Understand Platform usage;
* Improve functionality;
* Improve safety and security;
* Develop new features;
* Improve the User experience;
* Conduct research;
* Analyze market activity; and
* Develop and improve Rufe Services.

Where practicable, information used for analytical or market purposes may be aggregated or otherwise used in a manner that does not identify an individual User.

***

### 7.8 Advertising and Marketing

Where permitted by applicable law, Rufe may use cookies, similar technologies, and other information to conduct marketing and advertising activities.

This may include efforts to:

* Promote Rufe Services;
* Reach potential Users or Service Providers;
* Measure promotional activity;
* Improve the relevance of advertising; and
* Grow the Rufe business.

Marketing communications remain subject to applicable consent and opt-out requirements.

***

## 8. How Rufe Shares Information

Rufe may share personal information when reasonably necessary to operate the Rufe Platform, provide Services, process transactions, protect Users and Rufe, or comply with law.

### 8.1 Service Providers

Rufe may share information with applicable Service Providers when necessary to facilitate an Order or Service.

This may include information reasonably necessary to:

* Identify the User;
* Complete pickup;
* Perform Services;
* Complete delivery;
* Follow applicable service instructions;
* Communicate about an Order; and
* Resolve service issues.

Service Providers are independent parties and are responsible for performing the applicable laundry Services.

***

### 8.2 Delivery Providers

Rufe may share information with Delivery Providers when necessary to facilitate pickup or delivery.

The information shared may include information reasonably necessary for the Delivery Provider to identify the pickup or delivery location, contact the appropriate User, and complete the applicable delivery function.

***

### 8.3 TUDO

Because Rufe uses TUDO infrastructure for certain underlying technology functions, information associated with Rufe Accounts, Orders, communications, data storage, payment-related functionality, and other technology functions may be processed through or supported by TUDO infrastructure.

Rufe and TUDO are separate legal entities, and TUDO's applicable technology-platform terms and privacy notices may apply to the underlying technology services.

***

### 8.4 Third-Party Technology and Service Providers

Rufe may use third-party providers for functions including:

* Payment processing;
* Communications;
* Mapping;
* Hosting;
* Authentication;
* Analytics;
* Transportation;
* Delivery;
* Customer relationship management;
* Fraud detection;
* Identity verification; and
* Background checks.

The Rufe Terms of Use specifically recognize these categories of third-party providers.

Third-party providers may have their own terms and privacy policies.

***

### 8.5 Payment Processors

Payment transactions may be processed through third-party payment processors.

Rufe does not necessarily directly process all payment-card information. Payment information may be transmitted to or processed by the applicable payment processor for purposes of completing the transaction.

***

### 8.6 Mapping Services

The Rufe Platform may use Google Maps and related Google mapping technologies.

Use of Google Maps features may be subject to Google's applicable Terms of Service, Privacy Policy, and Google Maps/Google Earth Additional Terms of Service.

***

### 8.7 Corporate Transactions

Rufe may transfer or disclose information in connection with a merger, acquisition, reorganization, financing, sale of assets, corporate restructuring, joint venture, assignment, or other corporate transaction, subject to applicable law.

***

### 8.8 Legal Requirements and Protection of Rights

Rufe may disclose personal information when reasonably necessary to:

* Comply with law;
* Respond to legal process;
* Respond to governmental requests;
* Protect Users;
* Protect Rufe;
* Protect Service Providers or Delivery Providers;
* Investigate suspected fraud or unlawful activity;
* Protect property or safety; or
* Enforce the Rufe Terms of Use or other applicable policies.

Where legally permitted and appropriate, Rufe may endeavor to provide notice before producing information in response to a law-enforcement request. Notice may not be provided when prohibited by law, when notice could compromise security or an investigation, or in emergency circumstances.

***

## 9. User Content

The Rufe Platform may allow Users to submit:

* Ratings;
* Reviews;
* Comments;
* Photographs;
* Complaints;
* Feedback;
* Messages; and
* Other content.

The Rufe Terms of Use refer to this collectively as “User Content.”

Users are responsible for the User Content they submit.

Users should not submit unnecessary sensitive personal information through User Content.

Subject to the Rufe Terms of Use, Rufe may use User Content for purposes including operating, improving, promoting, and providing the Rufe Platform, consistent with this Privacy Policy and applicable law.

***

## 10. Electronic Communications and Notices

By creating an Account or using the Services, you authorize Rufe to communicate with you using contact information associated with your Account for purposes reasonably related to the Platform and Services.

Communications may be delivered by:

* Email;
* Telephone;
* Text message;
* Push notification;
* In-app message;
* Account notification; or
* Other electronic methods supported by the Platform.

Electronic communications may include notices, agreements, invoices, receipts, confirmations, service notifications, and other records.

Rufe may also use these communication methods to provide notices concerning changes to the Platform, Services, this Privacy Policy, or other applicable agreements.

***

## 11. Marketing Communications and Opt-Out Choices

Rufe may send promotional or marketing communications where permitted by applicable law and subject to any required consent.

You may opt out of marketing communications by:

* Using the unsubscribe mechanism contained in an email;
* Following the opt-out instructions in a text message;
* Using applicable Account or Platform settings; or
* Contacting Rufe Customer Service.

If you opt out of marketing communications, Rufe may continue sending communications that are necessary for:

* Account administration;
* Orders;
* Transactions;
* Payments;
* Security;
* Legal requirements;
* Customer service; or
* Other necessary Service-related purposes.

The Rufe Terms of Use expressly distinguish marketing communications from necessary transactional, security, legal, and service-related communications.

***

## 12. Reviewing, Updating, and Deleting Personal Information

You may request to review, update, correct, or delete personal information associated with your Rufe Account by contacting Rufe Customer Service.

You may also be able to update certain information through your Account or the Rufe Platform.

Requests to delete personal information are subject to applicable law and to information that Rufe may be required or permitted to retain for legitimate business, legal, security, dispute-resolution, transaction-record, or other purposes.

Rufe may retain information necessary to complete outstanding transactions, resolve disputes, comply with legal obligations, enforce agreements, prevent fraud, protect security, or maintain appropriate business records.

[User-Initiated Account Deletion](/legal/policies/user-initiated-account-deletion.md)

***

## 13. Information Retention

Rufe retains personal information for as long as reasonably necessary to:

* Provide the Rufe Platform and Services;
* Maintain your Account;
* Complete and document transactions;
* Fulfill contractual obligations;
* Provide customer support;
* Investigate complaints and disputes;
* Prevent fraud and maintain security;
* Comply with legal obligations;
* Enforce applicable agreements; and
* Support legitimate business purposes.

The retention period may vary depending on the nature and purpose of the information.

Rufe may retain aggregate or de-identified information after an Account is closed where permitted by law and where the information does not identify an individual User.

Termination of a Rufe Account does not necessarily require immediate deletion of all information associated with that Account.

***

## 14. Security of Personal Information

Rufe takes reasonable precautions designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

Security measures may include appropriate technical, administrative, and organizational safeguards.

Your Rufe Account may be protected through passwords, telephone verification, authentication mechanisms, and other security controls.

You are responsible for maintaining the confidentiality of your Account credentials and should promptly notify Rufe if you believe your Account has been compromised. The Rufe Terms of Use require Users to maintain the security of their Account credentials and promptly notify Rufe of unauthorized access.

No method of transmitting or storing information is completely secure. Accordingly, Rufe cannot guarantee that information transmitted through or stored on the Rufe Platform will be completely secure.

You should use appropriate precautions when accessing the Rufe Platform and should not share your Account credentials with others.

***

## 15. Children's Privacy

The Rufe Platform and Services are intended for individuals who are at least eighteen (18) years old.

The Rufe Terms of Use require Users to be at least eighteen (18) years old and legally capable of entering into a binding contract.

Rufe does not knowingly or intentionally collect personal information from individuals under eighteen (18) years old for purposes of permitting them to use the Rufe Platform.

If Rufe becomes aware that an individual under eighteen has improperly created or used an Account, Rufe may suspend or terminate the Account and take appropriate action concerning associated personal information, subject to applicable law.

***

## 16. Third-Party Services and Links

The Rufe Platform may contain or rely upon third-party services and technologies.

These may include providers of:

* Mapping;
* Payment processing;
* Communications;
* Hosting;
* Authentication;
* Analytics;
* Transportation;
* Delivery;
* Identity verification;
* Background checks; and
* Other technology or operational services.

Third-party services may have their own privacy policies, terms, and practices.

Your use of third-party services may therefore be subject to the privacy policies and terms of those third parties.

Rufe's Terms of Use specifically provide that third-party services may be subject to additional terms and policies imposed by the applicable third party.

***

## 17. Google Maps

The Rufe Platform may incorporate Google Maps features and content.

If you use Google Maps features through the Rufe Platform, your use may be subject to Google's applicable:

* Privacy Policy;
* Terms of Service; and
* Google Maps/Google Earth Additional Terms of Service.

Google is an independent third party, and its collection and processing of information may be governed by Google's own policies.

***

## 18. Service Provider and Delivery Provider Information

Because Rufe facilitates transactions among Users, Service Providers, and Delivery Providers, information may be exchanged among those parties when reasonably necessary to provide Services.

For example, information may be used to:

* Coordinate pickup;
* Coordinate delivery;
* Identify an Order;
* Communicate regarding an Order;
* Complete Services;
* Address service issues;
* Resolve complaints; and
* Process payments or related transactions.

Rufe does not represent that Service Providers or Delivery Providers are Rufe employees or agents. They are independent parties as described in the Rufe Terms of Use.

***

## 19. Inspection and Information Associated With Rufe Bags

The Rufe Terms of Use permit Rufe to examine and document the contents of a Rufe Bag when reasonably necessary for purposes including safety, quality control, compliance, investigation of complaints, identification of prohibited items, and protection of Users, Service Providers, Delivery Providers, Rufe personnel, and others.

Any personal information obtained through such inspection will be handled in accordance with applicable law and this Privacy Policy.

Users should not place unnecessary personal information, valuables, identification documents, or other non-laundry property in a Rufe Bag.

***

## 20. Fraud, Security, and Prohibited Activities

Rufe may collect and use information to detect, investigate, prevent, and respond to:

* Fraudulent Orders;
* Unauthorized Account access;
* Payment fraud;
* Abuse of promotional programs;
* Submission of false information;
* Prohibited or hazardous materials;
* Unauthorized use of the Platform;
* Attempts to circumvent security controls;
* Harassment, threats, stalking, or abuse;
* Other violations of the Rufe Terms of Use; and
* Other unlawful or harmful activity.

The Rufe Terms of Use prohibit fraudulent use, false information, unauthorized Account use, fraudulent Orders, abuse of promotional programs, prohibited materials, unauthorized access, harassment, and circumvention of security controls.

***

## 21. Business and Corporate Transactions

If Rufe undergoes a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, assignment, joint venture, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Any successor or acquiring entity may process personal information in accordance with applicable law and any applicable privacy notice then in effect.

***

## 22. Account Suspension and Termination

Rufe may suspend, restrict, or terminate Accounts or access to the Rufe Platform when reasonably necessary under the Rufe Terms of Use.

Circumstances may include:

* Violation of the Agreement;
* Fraudulent or unlawful activity;
* Security or safety risks;
* Unpaid payment obligations;
* Materially inaccurate information;
* Abuse of promotional programs;
* Submission of prohibited or hazardous materials; or
* Other circumstances identified in the Terms of Use.

Termination of an Account does not necessarily result in immediate deletion of all information associated with the Account.

Information may continue to be retained as reasonably necessary for legal, contractual, security, dispute-resolution, transaction, fraud-prevention, or other legitimate purposes.

***

## 23. Privacy Rights and Applicable Law

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include rights to request access to, correction of, or deletion of certain personal information, or to exercise certain choices concerning communications and information processing.

Rufe will process privacy-related requests in accordance with applicable law.

Nothing in this Privacy Policy is intended to limit any privacy rights or remedies that cannot lawfully be waived.

To submit a privacy-related request, contact Rufe using the information in the **Contact Rufe** section below.

***

## 24. Changes to This Privacy Policy

Rufe may periodically modify, update, supplement, or replace this Privacy Policy as the Rufe Platform, Services, technology, business practices, or legal requirements change.

For non-material changes, the revised Privacy Policy may become effective when posted through the Rufe Platform.

For material changes, Rufe will endeavor to provide reasonable notice through one or more appropriate methods, which may include:

* Email;
* In-app notification;
* Account notification;
* Posting through the Rufe Platform; or
* Another reasonable communication method.

The revised Privacy Policy will identify its applicable effective date.

Unless otherwise required by applicable law, your continued access to or use of the Rufe Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the revised Privacy Policy.

If you do not agree to a revised Privacy Policy, you must stop using the Rufe Platform and may terminate your Account.

This approach is intended to remain consistent with the Rufe Terms of Use, which provide that non-material changes may become effective when posted and that material changes will receive reasonable notice.

Any special notice or effective-date requirements applicable to amendments to the Arbitration Agreement remain governed by the applicable provisions of the Rufe Terms of Use.

***

## 25. Relationship With the Rufe Terms of Use

This Privacy Policy is incorporated into and forms part of the Rufe Terms of Use.

The Rufe Terms of Use govern your contractual relationship with Rufe concerning the Rufe Platform and Services.

This Privacy Policy governs how Rufe collects, uses, stores, shares, protects, and otherwise processes personal information.

The Rufe Terms of Use expressly provide that the Privacy Policy is incorporated into the Agreement.

For matters concerning the underlying TUDO technology platform, infrastructure, data routing, or technology services, applicable TUDO terms and policies may apply as described above.

***

## 26. Governing Law

The Rufe Terms of Use provide that the Agreement and use of the Rufe Platform are governed by the laws of the State of California, except to the extent federal law or another mandatory applicable law controls.

This Privacy Policy is intended to be interpreted consistently with the Rufe Terms of Use and applicable law.

Nothing in this Privacy Policy is intended to waive or limit rights that cannot lawfully be waived or limited.

***

## 27. Contact Rufe

If you have questions about this Privacy Policy, your personal information, the Rufe Platform, Services, or Rufe's privacy practices, you may contact:

**Rufe Customer Service**

**Email:** <support@rufe.app>\
**Telephone:** 1-833-770-0678

For legal notices concerning arbitration or disputes, use the legal-notice procedure specified in the Rufe Terms of Use.

The Rufe Terms of Use designate [**help@rufe.app**](mailto:help@rufe.app)**, Attn: General Counsel** for legal notices concerning arbitration.

***

## 28. Effective Date

This Privacy Policy is effective as of **August 1, 2026**.

**Rufe Inc.**\
California Corporation

**Customer Service:** <support@rufe.app>\
**Telephone:** 1-833-770-0678